News

Hello and happy new year, Hope you are all well. Regarding dice replacements: We have commenced with the laborious task of making you all new Shopify orders. You will see an order come through from Shopify and an email basically saying what is in this update. *If you have only reported an off centre agate in the free goddess, that may not get replaced. *We are starting this process with...

Thanks to the few of you who have tried out the portal and seeing that it works well, here is the link for anyone who would like to report an issue with their dice. The system is designed to keep metrics on each issue to tally up which dice need replacing, which we ourselves will keep an eye on and report to the manufacturing partners, who also have direct access to this...

Hi Folks, great news, the North American fulfilment of the Dragon Eye Dice has begun. As some of you may have seen, the first batch of you have had their addresses locked and your parcels are on their way. The fulfilment will be spread over three tranches, with the second and third being made up of a mix of current stock and replacements being manufactured in China. This covers pledges...

Why has it taken so long? Having received and collated a number of reports of faulty dice from our Rest of the World fulfillment, we decided to engage a third party QC company to visually check every dice delivered to the US. They have completed their check and they concluded that 38% of the dice failed inspection. This was a much larger number than is acceptable for us and it...